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Protecting yourself as a buyer

Here’s a step-by-step guide on how you can protect yourself when you shop on any eBay site:

eBay Standard Purchase Protection Programme

The Standard Purchase Protection Program will no longer be available for items you won or purchased on or after Nov 1, 2017.

PayPal’s Buyer Protection will now apply when you pay with PayPal on eBay. See eligibility .

Contact Customer Service

Report listing violations or problems with another eBay member.

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Have a question? We can help.

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Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.