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eBay marketplace safety

eBay Inc.’s global portfolio of businesses enables hundreds of millions of people to buy and sell. eBay Inc. established the Criminal & Regulatory Investigations (CRI) team to promote the safe use of its platforms and to collaborate with local, federal and international law enforcement in apprehending and prosecuting criminals.

Resources for law enforcement investigations

Our Criminal & Regulatory Investigations team is available to help law enforcement officers and government agencies in the Asia Pacific region seeking assistance and records for investigations relating to eBay.
  • Please download and review the guides below for information about how to request information.
  • Requests must be submitted through our eRequest system (LERS)
  • Please note: No official requests will be satisfied or responded to if received by email.
  • For general information, please email eBay. This service is dedicated to law enforcement officers only. Inquiries from members/general public should be referred to eBay Customer support

Resources for Regulatory Authorities

  • The Regulatory Portal enables market surveillance, monitoring and law enforcement authorities to efficiently and effectively report non-compliant listings and securely request the removal of such listings.
  • Please use the Regulatory Portal link to register.
  • If you have further questions on how to accurately use the Regulatory Portal, please email us at
  • This site may only be used by market surveillance, monitoring and law enforcement authorities and third parties explicitly authorized by eBay.

Save time in your investigation

The following tips are for law enforcement agencies to assist in your investigation:
  1. Search for active listings using search string or specific item number:
    • Lets you search by nearest post code using search options in left hand column.
  2. Search by seller ID for all active/completed sales, dating back 30 days:
    • Generally provides you with the seller's state of residence.
  3. Feedback Profile reflects comments made by other users regarding prior transactions.
  4. Create your own Favourite Searches.
  5. eBay listings remain visible on the site for about 90 days after closing, searchable by specific item number.&;
  6. Visit the Using advanced search help page for a guide on how to use the Advanced Search tool.