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What to do when a buyer doesn't pay (unpaid item process)


If you don't receive payment for an item you've sold, we're here to help.

If the buyer is no longer registered on eBay, you can open a case right away in the Resolution Centre. Under I sold an item, select I haven't received my payment yet.

If the buyer is still registered, please give the buyer 4 days to pay. If you still haven't received payment after a reasonable amount of time, here's what you can do next:

When you close the case, we're automatically notified. We may take action against the buyer, including recording the unpaid item on the buyer's account. If a buyer has a history of unpaid items, it can lead to limits or loss of buying privileges.

However, buyers can appeal an unpaid item.

If your problem isn't resolved

If you didn't receive payment from the buyer, you may be credited for the final value fee. If you want a refund, and you don't owe fees to eBay, you can request a refund of your credit.

You can also:

If you suspect fraud, report the buyer

If you think your buyer bought or tried to buy an item fraudulently, read our information about fraudulent payments, and then report the buyer. We don't provide mediation, collect payment, or force a member to complete a transaction. We will, however, review reports of attempts to purchase items using fraudulent funds and take appropriate action in accordance with our policies.

You can also:

  • Contact law enforcement in your area, as well as the buyer's area. We'll cooperate with any investigation after you've closed a case in the Resolution Center.

  • File a complaint with the Internet Crime Complaint Centre.

eBay Quick Tips

How to use Unpaid Item Assistant

Watch our video about using Unpaid Item Assistant.

2 minutes

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