We are introducing a new dispute resolution process for when buyers claim their item was not received or the item they received was not as described in the listing. This new on-eBay Resolution process will be the primary avenue for settling eBay transactions.

As a seller, it is important you stay alert and respond to any cases your buyers may file against you. You can check your Resolution Center at any time. It's important you use the Resolution Center to communicate with your buyer when resolving a Case, so eBay has an official record of your communication.

Please read our FAQ for more details.